Privacy Policy

Privacy Information

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.
Send an e-mail to us by visiting the Contact Page
Login and choose to Manage Subscriptions.

Correct / Update

This site gives users the following options for changing and modifying information previously provided.
Send an e-mail to us by visiting the Contact Page

Store Policy

Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

If you receive your order and you are not satisfied, e-mail us for a Return Authorization Number (RA#) or Exchange Authorization Number (EX#). All return requests must be made within 25 calendar days after the ship date on the package and the return must be postmarked no later than 10 days after receipt of RA# or EX#.

DOWNLOAD RETURN FORM HERE

Items returned for refund or exchange will be processed as quickly as possible. Exchanges are usually shipped within 10-15 working days. If the mistake was ours, we will credit you for the item plus shipping. If we determine the order was shipped according to your order, you will be credited the item cost less 25% restocking charge and shipping charges. Shipping charges include the cost of shipping the product back to us, and the cost of shipping the new item back to you.

  • All items must be in their original condition, unused, and tags still attached.
  • All items must be properly packaged to insure safe return of shipment.
  • Tracking numbers will help insure that your package will not be lost. We will not be held responsible for lost shipments.
  • The following form must accompany any return or exchange - Click Here
  • No returns on sale items or closeouts.
  • Surplus items will be sold "as is" and are not refundable.
  • We can not ship to P.O. Boxes.

Returns or exchanges will not be accepted without prior authorization. Include a copy of the form above in your package. Put RA# or EX# on outside of box (Any package without a clear RA# or EX# on the outside of the box will be refused).

Cancellations

We will charge a 10% fee to cancel an order if canceled within 24 hours. Cancellations can only be accepted if a product has not shipped.

International Orders

All Customs, duties, fees and any other charges corresponding with the shipping and delivery of your order will be billed to you.

We do not ship to the following countries: Indonesia, Egypt, Romania, Yugoslavia, Nigeria.

Shipping Information

Orders can take up to 7 - 10 days to ship:

  • If an item is on backorder.
  • If an order is incomplete.

In order to cancel an order, see our cancellation policies.

Delivery Information

Delivery charges are calculated on a pre-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

Have any questions? Give us a call! 715.833.1942